Refund Policy
How failed generations, credit purchases, subscriptions and billing questions are handled.
Última actualización: 2026-09-30
1. Overview
This policy applies to payments made for Rapduo credits and plans. A credit return for a failed generation is different from a cash refund of a purchase. Review the purchase description and checkout terms before paying. Any refund or cancellation rights that applicable law requires are not limited by this policy.
2. One-time credit packs
A credit pack is a one-time purchase of the amount shown at checkout. Pack credits do not expire unless a specific promotion clearly states otherwise before purchase. The number of videos depends on the model and settings chosen; a pack is not a promise of a fixed result for every render.
3. Subscription credits
A plan provides the credits and billing period shown at checkout. Renewal, refresh and expiry rules are stated in the plan description. Subscription credits may have a different validity period from pack credits. Check the current balance and the terms of your own plan rather than assuming unused credits always roll over.
4. Canceling future renewals
Use the billing page to cancel a subscription or contact support if the control is unavailable. Check the confirmation so you know when future renewal stops. Canceling does not itself refund the current period; access and credits continue under the purchased plan’s terms.
5. A generation that fails
When a task is confirmed as failed, credits reserved for that task are returned to your account. A task still processing has not yet failed. If the status or credit record appears incorrect, contact support with the task identifier so we can investigate without a duplicate submission.
6. Previews and promotions
An example or promotional preview may have limits such as an account requirement, restricted settings or download conditions. Read the offer displayed in the studio. A free example is not a promise that every new video or upgrade is free.
7. Credit pack refund requests
If you bought a pack by mistake, contact support promptly with the order identifier and explanation. We review the purchase, usage and applicable consumer rights. Credits already used for completed generations affect any discretionary refund. If a refund is approved, the corresponding purchased credits are removed to avoid duplicate use.
8. Subscription refund requests
Contact support with the relevant order and billing period. We review requests such as a duplicate payment, mistaken purchase or a service issue alongside usage and applicable rights. We do not promise an automatic refund for a completed billing period solely because the plan was canceled.
9. Billing errors and duplicate charges
If a payment appears duplicated or the purchase did not reach your account, include both order references if available and the time of payment. Do not send full card details. We will check the payment records and reconcile confirmed errors through the payment provider.
10. Disputes and gift credits
Please contact support before starting a payment dispute so we can investigate the issue. For gifts, transferred or spent credits can affect a discretionary refund because they have already been received or used. Applicable statutory rights still apply. Check the recipient’s existing Rapduo Google account email before sending a gift.
11. How to request a review
Open a support ticket with your account email, order or task identifier and a brief explanation of the outcome you are requesting. An approved cash refund is sent through the original payment method when the provider supports it. The payment provider and your bank control the time until it appears in your balance.
12. Your applicable rights
This policy does not waive mandatory rights you have under applicable consumer law. Where a legal requirement gives you a different entitlement, we will handle the request according to that requirement. Keep the purchase receipt and any relevant support record so the transaction can be located.