Refund Policy
How one-time packs, failed generations, credit use and billing questions are handled.
Dernière mise à jour: 2026-09-30
1. One-time purchases
This policy applies to Rapduo’s one-time credit packs. Current offers are $4.90 for 15 credits, $9.90 for 45 and $29.90 for 225. They do not start a subscription or renew automatically. A credit return for a failed generation is different from a cash refund of a purchase. Review the purchase description and checkout terms before paying. Any refund or cancellation rights required by applicable law remain protected.
2. Credit pack validity
A credit pack provides the amount shown at checkout, and pack credits do not expire. Credits are a balance you can use for supported settings, rather than a guarantee that every attempt produces the result you imagined. You can keep unused credits for a later request.
3. Understanding video quantities
One credit covers one second at 768P. The default video lasts 15 seconds and uses 15 credits, so the 15-, 45- and 225-credit packs cover 1, 3 and 15 default videos at 768P. A 15-second video at 2K uses 20 credits. Higher-resolution choices consume the balance faster, so use the studio quote rather than assuming every setting produces the same number of videos.
4. One-time payments and billing history
Current credit pack purchases are charged once. There is no future renewal to cancel for these packs. Your account keeps the order and credit records so you can check what you purchased and used. If an account has an earlier recurring billing record, contact support or use its billing controls; that record remains subject to its original terms and applicable rights.
5. A generation that fails
When a task is confirmed as failed, credits reserved for that task are returned to your account. A task still processing has not yet failed. If the status or credit record appears incorrect, contact support with the task identifier so we can investigate without a duplicate submission.
6. Previews and promotions
An example or promotional preview may have limits such as an account requirement, restricted settings or download conditions. Read the offer displayed in the studio. A free example is not a promise that every new video or upgrade is free.
7. Credit pack refund requests
If you bought a pack by mistake, contact support promptly with the order identifier and explanation. We review the purchase, usage and applicable consumer rights. Credits already used for completed generations affect any discretionary refund. If a refund is approved, the corresponding purchased credits are removed to avoid duplicate use.
8. How usage affects a request
When reviewing a purchase refund, we consider the order, the credits already used or transferred and the reason for the request. Credits spent on completed generations affect any discretionary refund. A technical render failure instead follows the automatic credit-return process in section 5. Mandatory consumer rights remain unaffected.
9. Billing errors and duplicate charges
If a payment appears duplicated or the purchase did not reach your account, include both order references if available and the time of payment. Do not send full card details. We will check the payment records and reconcile confirmed errors through the payment provider.
10. Disputes and gift credits
Please contact support before starting a payment dispute so we can investigate the issue. For gifts, transferred or spent credits can affect a discretionary refund because they have already been received or used. Applicable statutory rights still apply. Check the recipient’s existing Rapduo Google account email before sending a gift.
11. How to request a review
Open a support ticket with your account email, order or task identifier and a brief explanation of the outcome you are requesting. An approved cash refund is sent through the original payment method when the provider supports it. The payment provider and your bank control the time until it appears in your balance.
12. Your applicable rights
This policy does not waive mandatory rights you have under applicable consumer law. Where a legal requirement gives you a different entitlement, we will handle the request according to that requirement. Keep the purchase receipt and any relevant support record so the transaction can be located.